Manager of Operations

Company Description ZiVETT Technologies is an on-demand Marketplace Platform that automates booking across home service. The team values collaboration, continuous learning, and practical problem-solving to address real-world business challenges. Joining ZiVETT Technologies offers the opportunity to work in a modern environment where new ideas are encouraged and operational excellence is a key focus. Team members are supported with clear goals, structured processes, and access to tools and resources that promote professional growth.

Role Description The Manager of Operations is a Contract hybrid based role based in Nanaimo, BC, responsible for overseeing day-to-day business operations and ensuring that projects, processes, and teams run efficiently. This role includes managing operational workflows, monitoring performance metrics, and implementing process improvements that support company goals. The Manager of Operations will coordinate cross-functional activities, supervise staff, allocate resources, and ensure adherence to policies, quality standards, and timelines. The role also involves preparing reports for leadership, identifying operational risks, collaborating on strategic planning, and supporting change management initiatives. The successful candidate will foster a culture of accountability and continuous improvement while maintaining clear communication with internal and external stakeholders.

Qualifications

• Strong operations management skills, including process optimization, workflow design, and performance monitoring.
• Experience in project coordination and resource planning, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated leadership abilities, including team supervision, coaching, and building a collaborative, inclusive work environment.
• Excellent analytical and problem-solving skills, with comfort using data and metrics to drive decisions and improvements.
• Clear written and verbal communication skills, with experience preparing reports, documenting procedures, and engaging stakeholders.
• Proficiency with common business and productivity tools (e.g., spreadsheets, presentation software, project management platforms).
• Relevant post-secondary education in business, operations management, or a related field; equivalent experience will be considered.
• Previous experience in a technology or services organization is an asset, along with familiarity with standard operational controls and compliance practices.