Lead Technical Writer
The Lead Information Developer is a writing member of the IDD team with a strong background in developing technical documentation for enterprise software products and solutions.
In this onsite position, the Lead Information Developer is an active participant within IDD and with other cross-functional colleagues, such as those in engineering, QA, product management, customer support, product operations, and education. The Lead Information Developer is expected to represent the IDD team at cross-functional meetings.
The Lead Information Developer is expected to provide guidance about the overall message and delivery for documentation projects, and must be able to mentor new information developers.
Research and development of documentation
• Perform topic analysis, establish documentation requirements, develop documentation designs, and review with cross-functional colleagues.
• Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems.
• Deliver documentation on time and with the highest quality possible.
• Create documentation in appropriate delivery formats, such as wiki topics and video.
• Review and contribute to feature and use case design documents.
• Become a subject matter expert for the product being documented.
• Write and edit product notices, such as release announcements. Write application programming interface (API) documentation. Peer edit and unit test documentation.
• Work with editors and a broad range of cross-functional reviewers to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.
• Participate in meetings to learn about products and features. Lead group interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications.
• Help other information developers as required to meet deadlines.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.
• Analyze competing products and documentation.
• Report accurate and timely status for all assignments. Escalate issues to management.
• Direct established procedures for archiving documentation.
• Lead the refinement, execution, and publication of high-quality technical documentation with a team of information developers and cross-functional colleagues.
• Under direction from IDD management, take ownership of the documentation for a product or product area.
• Assist managers with the definition of documentation deliverables for projects, and create and manage associated documentation plans, priorities, schedules, and backlog. Work to project plans and ensure the writing team delivers high-quality documentation on time.
• Improve products by reporting defects, and by leading activities such as IDD workshops and usability sessions.
• Monitor the problem tracking database and user forums to identify documentation problems, or changes and trends in product usability issues. Ensure that documentation defects are corrected. Judge the severity of product issues and escalate as needed to management.
• Lead IDD initiatives and projects.
• Mentor less senior information developers.
• Learn, follow, and contribute to department and project standards, processes, and procedures.
• With IDD manager, orient new information developers and cross-functional team members to IDD processes, procedures, and tools.
• Provide input to IDD managers about the performance of information developers and editors that contributed to projects. Evaluate and make recommendations to IDD managers about the training needs of individual information developers and editors.
• Minimum 7 years’ experience developing technical documentation for enterprise software users, system administrators, and other technical audiences.
• Highly proficient with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, Javadoc Help, RoboHelp, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on.
• Extensive experience developing technical documentation for enterprise software products.
• Excellent technical writing skills.
• Prior experience in a project leadership role.
• Recent experience authoring content in a wiki environment.
• A strong understanding of the documentation development process, the software development process, and product lifecycles.
• A strong understanding of the relationships between cross functional teams. A willingness and ability to work effectively with and within the processes and systems established by those teams.
• Ability to quickly learn, document, and teach the use, features, and benefits of software products and solutions for technical audiences. Ability to quickly learn and teach new technologies.
• Ability to understand and document the big picture of product interactions and integrations.
• Thorough understanding of iterative and Agile project management methodologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with globally-distributed and culturally-diverse departments.
• Ability to balance project ownership, individual work, and team-based documentation delivery. Ability to prioritize assignments based on business needs. Ability to balance work volume and quality documentation. Ability to handle multiple projects effectively.
• Ability to maintain creativity while working within IDD standards and guidelines.
• Ability to maintain professionalism when representing IDD. Help IDD cultivate good working relationships with groups internal and external to IDD and BMC.
• Strong negotiation skills.
• Exceptional leadership skills.
• Strong project management skills.
• Effective presentation skills.
• Characteristics: professional, high energy, strong technical aptitude, flexible, independent, detail-oriented, self-starter requiring minimal oversight, good follow-through, diplomatic, willingness to accept responsibility and accountability, willingness to accept assignments as dictated by the needs of the business, and a strong commitment to teamwork.
At minimum, a B.A. degree, certificate, or equivalent experience in Technical Communications, English, Journalism, Professional Writing, Marketing, Public Speaking; or B.S. degree (with a background in writing) or equivalent in Computer Science, Engineering, or Human Factors. Prefer an M.A degree in English, Technical Communication, or Journalism.
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Please Note: This company is only accepting applications from Canadian residents